Requests for Information Policy

fans.lu aims to be open in our mission to empower game artists to connect with millions of gaming fans all over the world! In that effort, this policy explains how we respond to requests for records or information about members of fans.lu’s community.

This policy does not constitute legal advice or a promise that fans.lu will respond in a specific way or at all. fans.lu reserves the right to deviate from these practices at any time. This policy is a part of our Terms of Use. The Terms are a legally binding contract between you and fans.lu (we’ll refer to fans.lu, Inc. as “fans.lu”).

fans.lu Member Records and Information

Before you contact fans.lu for records or information, first see if the information you are seeking is publicly available or request the records directly from the relevant fans.lu member.

Some information about fans.lu buyers, and sellers (which we collectively refer to in this policy as “fans.lu Members”) and fans.lu shops (which we collectively refer to as “Shops”), such as a Shop’s name, the public name of its owner, and the Shop’s policies, is public and can be viewed by anyone at any time. In addition, fans.lu members may have access to certain records by logging into their accounts.

For more information about the records fans.lu collects, please see our Privacy Policy.

fans.lu Requires Valid Legal Process

Except in emergency situations or when consistent with our Terms of Use, Privacy Policy, and applicable law, fans.lu requires valid and sufficient legal process (such as a subpoena or court order, for example) to compel us to disclose records or information about an fans.lu member.

Legal process must contain enough identifying information so that fans.lu can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Your legal process should include information such as an email address, transaction ID, username, shop name, or payment information.

Serving fans.lu with Legal Process to Request Access to Member Information

All requests for member information must be made with valid and sufficient legal process. We may be able to expedite our review of your request if, in addition to providing us with proper legal service, you email a copy to info@fans.lu.

Receipt of legal process by these means is for fans.lu’s convenience only and does not waive any objections, including lack of jurisdiction, subpoena power, or improper service.

As a U.S.-based company, fans.lu may require that non-US legal process be domesticated under a Mutual Legal Assistance Treaty (“MLAT”), letters rogatory, or section 1782 of the U.S. code, as appropriate.

Emergency Circumstances

If your request for information involves an emergency involving a danger of death or serious physical injury to a member of the fans.lu community or any member of the public, please contact your local law enforcement. If you are a law enforcement officer seeking information relating to such an emergency, please email info@fans.lu from your official email address and provide the following:

  1. Your name and title, the government agency you work for, and your full contact information (government email address, phone number, and fax number);

  2. A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to an fans.lu member or any person;

  3. The identity of the person or people who are in danger;

  4. The specific records sought and how they relate to the emergency; and

  5. Why legal process cannot be obtained and the records must be disclosed without delay.

Notice to the Member Whose Records Are Sought

When fans.lu receives legal process seeking records or information about an fans.lu member, fans.lu may provide notice to that member, including a copy of the legal process. fans.lu may also allow the member enough time to appear and object to the legal process in court, if necessary.

Requests for Witness Testimony

fans.lu does not provide expert witnesses for trial or deposition. When fans.lu produces records, we provide a standard records custodian declaration of authenticity. A live testimony by a records custodian is unnecessary because the records are self-authenticating.

Cost Reimbursement

fans.lu may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.

 

Last updated on May 30, 2017